A courier is trusted with things that cannot be replaced and information that cannot be repeated. These are the practices we hold on every run, written down so you know exactly what you are getting.
On this page
Need a copy of our handling practices for a vendor file or a compliance review? Call and ask — we would rather answer the question than have it outstanding.
(513) 767-3718
The run is defined before the van moves.
We confirm the receiving facility, the department and the person expecting the delivery, not just the street address. Specimens are checked for a sealed bag inside a rigid carrier. Equipment is checked for the padding and strapping it needs. Documents are checked for a sealed envelope with the recipient named on it. If something is packed in a way that will not survive the drive, we say so at the counter instead of finding out later.
Every hand-off is recorded.
Pickup time, delivery time, who released it and who accepted it. The record exists so that if a question comes up a week later about when a sample left a building, there is an answer in writing rather than a recollection. Facilities that require their own courier paperwork can have it filled out and signed at both ends.
The case is packed for the whole window, not the first mile.
Ambient, refrigerated and frozen work travel in insulated rigid containers, with the cold source sized to hold temperature across the actual drive time and any dock wait. Nothing is stacked on a specimen carrier, nothing rides loose in the cargo area, and a route is not extended to pick up unrelated work when a temperature-sensitive case is on board.
Protected information is not read, discussed or left visible.
Sealed packaging stays sealed. Names on labels stay between the sender and the receiver. Details of a run are not repeated over the phone, in a text, or to the next client on the schedule. We work to the confidentiality requirements our healthcare clients are held to, and we do not use patient information for anything beyond completing the delivery.
You hear it from us, early, with a plan.
A closed road, a wreck, a receiving department that will not answer the door — those happen. What matters is that you get a call while the window can still be salvaged, with what we know and what we are doing about it. We do not wait until the deadline passes to explain that the deadline will be missed.